Frequently Asked Questions
Everything you need to know about Fluff Casual Cosmetics.
Are your products cruelty-free and vegan?
Yes, all Fluff Casual Cosmetics products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulas.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to the nature of cosmetic products, we cannot accept returns on items that have been opened or swatched for hygiene reasons.
Are your cosmetics safe for sensitive skin?
Our products are formulated with gentle, skin-loving ingredients. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known sensitivities.
Can I track my shipment?
Absolutely! Once your order has been processed and shipped, you will receive an email confirmation containing your tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.